Reliant Energy President Closes Out Networking Breakfast Series with Talk on Innovation Through Customer Focus
NRG Texas Retail and Reliant Energy President Elizabeth Killinger (BBA ’91) got charged up talking about innovative energy technologies and the importance of keeping customers happy at the April 17 Bauer College Alumni Association (BCAA) networking breakfast.
“We are on the cusp of what I like to refer to as the era of personal power,” Killinger said. “Reliant plans to be the leader in this movement.”
Killinger recalled several of her own experiences in which she was inspired to bring efficient, more accessible power sources to Houstonians. When she didn’t evacuate the area during Hurricane Ike in 2008, she realized the importance of keeping her phone and laptop on a constant charge in her car so that she could hop on conference calls to keep working to bring the region back to full power.
“These times when I needed power and it wasn’t regularly available made me start to think of solutions to help provide more energy sources to Houstonians,” Killinger said.
The latest example of how Reliant is trying to accomplish this are the power kiosks stationed throughout the Houston Livestock Show and Rodeo for patrons to charge their phones.
These kinds of innovations, coupled with customer empowerment and industry reinvention, will drive the new era, Killinger said.
“Technology has come so far from just having an on/off switch,” she said to Bauer alumni. “Customers have more choices of technologies on the market and more information readily available to determine which technology they want to use.”
Due to the wider pool of choices, Killinger said, Reliant has shifted their focus outside of price and service, and become customer-centric to assess their needs and how they can contribute solutions to those needs.
“We want to make a difference when people need us most,” Killinger said. “We want to continue to focus on our customers.”
By Danielle Ponder
Bauer College Alumni Association hosts a monthly networking event as a meaningful engagement opportunity for all Bauer College alumni to connect with the college and each other. Each event welcomes a guest from the Houston business community to present on the latest developments in their industry. Learn more about the BCAA and networking events online: Bauer College Alumni Association.
Bauer College Alumni Association Presents: Elizabeth Killinger
On April 17, NRG Texas Retail and Reliant President Elizabeth Killinger spoke to Bauer alumni, students and members of the business community during the Bauer College Alumni Association Networking Breakfast. Killinger talked about how current changes will effect the future of energy.