For the last several years, Steven P. Brown, Bauer Professor of Marketing, has served for a week each year as Visiting Professor of Marketing at the Institute for Management and Marketing at the University of Bern, teaching graduate and undergraduate classes and working on research with faculty and doctoral students of the Institute. His involvement has led to fruitful research collaborations, exchange of ideas for approaches to teaching and research, and lasting friendships. With Dr. Brown are Professor Dr. Artur Baldauf, Samuel Grossenbacher, Christian Bischof, Simone Sesboue, and Achim Althaus.
Steven P. Brown is a Bauer Professor of Marketing and has previously served on the marketing faculties of Southern Methodist University and the University of Georgia. He has also taught at the University of Texas at Austin, where he received his Ph.D. in marketing in 1990.
Professor Brown’s research interests focus on identifying ways of building and sustaining competitive advantage through effective sales and service organizations. His research has investigated how organizational climate and managerial leadership motivate and facilitate the efforts of front-line sales and service personnel, and how these, in turn, impact customer satisfaction and organizational performance. Other research interests include customer-perceived service quality and satisfaction, buyer-seller relationships, consumer information processing and decision making, and methods of meta-analysis.
About the University of Houston
The University of Houston, Texas’ premier metropolitan research and teaching institution, is home to more than 40 research centers and institutes and sponsors more than 300 partnerships with corporate, civic and governmental entities. UH, the most diverse research university in the country, stands at the forefront of education, research and service with more than 35,000 students.
About the Bauer College of Business
The C.T. Bauer College of Business has been in operation for more than 60 years at the University of Houston main campus. Through its five academic departments, the college offers a full-range of undergraduate, masters and doctoral degrees in business. The Bauer College is fully accredited by the AACSB International – the Association to Advance Collegiate Schools of Business. In August 2000, Houston business leader and philanthropist Charles T. (Ted) Bauer endowed the College of Business with a $40 million gift. In recognition of his generosity, the college was renamed the C.T. Bauer College of Business.